Refund policy

We offer a 14-day return policy. Notify us within 14 days after receiving your order if you would like to return an item.

How to request a return

Email returns@bellinna.com with your order number and the item or items you wish to return. You do not need to give a reason for a change-of-mind return. We will provide return instructions and the correct return address. Please contact us before shipping your return so it reaches the right destination.

Send the items back within 14 days after notifying us. Keep your proof of postage; a tracked service is recommended.

Return shipping costs

The customer is responsible for paying the return shipping costs for change-of-mind returns. This means the postage and packaging needed to send the item back. This does not apply where we are legally responsible for return costs, including faulty or incorrect items.

Item condition

Please handle items with care and return them with their tags and original packaging where possible. You may inspect items as you would in a shop. Handling beyond what is necessary to establish their nature, characteristics, and fit may result in a deduction for diminished value where permitted by law. This does not limit your statutory rights.

Damaged, faulty, or incorrect items

If an item arrives damaged, faulty, or different from what you ordered, contact returns@bellinna.com with your order number and a description of the problem. Photos can help us resolve it. We will explain the appropriate remedy and arrange return shipping where required. Your legal rights for faulty goods are not limited to the 14-day change-of-mind window.

Refunds

Refunds are issued to the original payment method. We will process a refund without undue delay and within 14 days of receiving your cancellation notice, but may withhold it until we receive the returned goods or evidence that you sent them back, whichever comes first. Your bank or payment provider may take additional time to display the credit.

Where required by law, a refund for cancellation of the entire order includes the original standard delivery charge. Additional costs for an upgraded delivery service are not refunded unless required by law. Customer-paid return postage is not reimbursed for change-of-mind returns.

Your rights

This policy does not exclude or reduce any mandatory consumer rights that apply where you live. For all return and refund questions, contact returns@bellinna.com.